Babcom give consumers the option to customise their preferences in the dashboard screen related to their channels of communication, hours of operation, queues creation to contact agents, playback audio prompts, contact flow history, routing profile based on priority and user management.
The Analytics screen comes with analysis such as real-time metrics and historical metrics. Users can set up “Queues” to route contact of different priorities to agents with different skills sets thereby allowing best agent service to customers. The “Routing Profiles” option enables agents to serve multiple queues based on priority. Analytics screen also allows customers to view Login/Logout report and save these reports.
Babcom has rules screen that allows users to create rules and automatically take actions based on contact or events in external application.
With the help of Routing screen, users can enable agents to serve multiple queues based on priority. A flow can simply be created by entering description, status and type . Users can manage and create flows with improved performance and design.
Babcom user management comes with the permission to add users or edit the information and configure the data with permissions specific to their roles like agents or managers.
Users can claim a phone number in order to make or receive phone calls. This enables them to engage more visitors via chat interaction.
Zangula’s professional designers designed the interface of application by following the best of industry standards with respect to font, topography, and ideology.
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